The auto-renew option provides our CSCA members the convenience and flexibility of extending lease of their CSCs beyond the term expiration date via an automatic credit card payment.

5 days prior to each code’s expiration date CSCA will automatically charge your credit card on file.

Please note that to activate this service you must select the auto-renew option on your "Manage CSC" page or select “Auto Renew” when applying for a New or Renewing a code. To discontinue the Auto-Renew program you must select the "Opt-Out" option on your "Manage CSC" page.

Upon "Opting-In" to the Auto-Renew service the CSCA member agrees to have their lease automatically extend every time the lease reaches its expiration date.

If you still don't find the answer to your question, please contact CSCA Customer Support at 1- 866-623-2272 or send an email to support@USshortcodes.com

1. Can I use multiple credit cards to pay for different codes?
2. What address should I use in my credit card profile?
3. How can I change or update my credit card on file?
4. Can I participate in Auto-Renewal using Debit Card, Check or EFT?
5. Is it safe to enter my Credit Card data online?
6. Why is there a $1 charge on my credit card statement?
7. When and where do I Opt-In for Auto-Renew?
8. What length of time will my code be automatically renewed for?
9. Do I ever need to change the information in my application once I sign up for Auto-Renew?
10. When can I change the information in my application?
11. When and how do I Opt-Out of CSC Auto-Renew?
12. I have multiple codes on my application but I don’t want all of them to Auto-Renew, how do I Opt-Out some codes?
13. Will I get invoiced every time my credit card is charged?
14. What happens if my credit card can’t be charged when the code is scheduled for Auto-Renew?
15. I did not have a Connection Aggregator when I applied for a code; will the system Auto-Renew my code without an Aggregator?

Q: Can I use multiple credit cards to pay for different codes?
A: No. You can only use one credit card to pay for codes. If you change your Credit Card in the Credit Profile page, all your Auto-Renew codes will be charged using the new credit card.

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Q: What address should I use in my credit card profile?
A: Please use the credit card billing address on file with your credit card company.

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Q: How can I change or update my credit card on file?
A:There are two ways you can do this:

1. When you apply for a new code, on the invoice page you can click the Credit Card Payment link and change or update your information on your Credit Card Profile while making an actual payment.
2. You can also use the “Credit Card Profile” link on your “Registrant Home Page” or “Manage CSC Page” and change or update your information.

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Q: Can I participate in Auto-Renewal using Check or EFT?
A: No. CSCA will only accept credit card payments for Auto-Renew.

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Q: Is it safe to enter my Credit Card data online?
A: Yes. CSCA website will not store any of your credit card information. Instead we utilize an outside credit card processing company that is PCI DSS (Payment Card Industry Data Security Standard) certified. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

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Q: Why is there a $1 charge on my credit card statement?
A: You may see a temporary "authorization hold" of $1.00 on your credit card statement; rest assured, it will be released within 3-14 days. This is simply a method to validate your credit card information and prevent credit card fraud.

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Q: When and where do I Opt-In for Auto-Renew?
A: There are two ways you can Opt-In to have your CSC’s applications automatically renewed.

1. When you apply for a new code, in the application form you can choose the Auto-Renew radio button and follow the short and simple steps for double Opt-In. If you don’t already have a Credit Card on file with us you’ll need to create a Credit Card profile from you Registrant Home page using the Credit Card Profile link.
2. In your "Manage CSC Page" under the new “Auto-Renew” column you may choose to Opt-In for any and all of your Common Short Codes. Upon Opting-In you’ll be asked to confirm your desire to have your code automatically renewed on the confirmation page. If you don’t already have a Credit Card on file with us you’ll be asked to create a Credit Card profile.

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Q: What length of time will my code be automatically renewed for?
A: Your codes will be renewed for the same term as on your previous application for that code (3, 6, 12 months)

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Q: Do I ever need to change the information in my application once I sign up for Auto-Renew?
A: Yes. Industry Best Practices and CSC Guidelines require the application always remain up to date and reflect proper ownership and exactly what the CSC is being used for.

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Q: When can I change the information in my application?
A: 14 days prior to your code’s expiration date CSCA will automatically create a Renewal Application for your code and you will be notified via email. The status for this code in your “Manage CSC Page” will change to “Edit” and we encourage you to update your application if any part of the application has changed. From that date you have a 7 day window to complete edits you wish to make to your renewal application.

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Q: When and how do I Opt-Out of CSC Auto-Renew?
A: For new code applications you can simply click the Opt-Out radio button while in the application form. If you wish to Opt-Out a code that you had previously Opted-In, you can Opt-Out any code from your “Manage CSC Page” up to 7 days prior to your CSCs expiration date.

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Q: I have multiple codes on my application but I don’t want all of them to Auto-Renew, how do I Opt-Out some codes?
A: Once an application has been approved by CSCA Customer Support; you can manage the Auto-Renew status of all your codes from your “Manage CSC Page”. Simply log on to your account and “Opt-Out” any Auto-Renew code you wish. You can Opt-In or Opt-Out any of your CSCs up to 7 days prior to your CSCs expiration date.

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Q: Will I get invoiced every time my credit card is charged?
A: Yes. You will receive an invoice via email 7 days prior to expiration for the CSC.  Also, upon successful payment processing CSCA will email you an approval notice with a link to an online “Sales Receipt”.

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Q: What happens if my credit card can’t be charged when the code is scheduled for Auto-Renew?
A: You will receive an invoice via email 7 days prior to expiration for the CSC. CSCA will attempt to charge your credit card on file, if this attempt fails due to your credit card information on file you will be notified via email with a link for you to make an online credit card payment. If you don’t provide an updated credit card which CSCA can successfully process, your CSC will not be automatically renewed. You have to manually pay for this application via check or with a different credit card as this application will be dropped from the Auto renew program. You can also update your credit card profile with your most current credit card information to be used for any and all your CSC credit card payments.

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Q: I did not have a Connection Aggregator when I applied for a code; will the system Auto-Renew my code without an Aggregator?
A: No. If you do not have an Aggregator selected in your application, 14, 7 and 5 days prior to your code’s expiration date you’ll be notified to select an Aggregator. The status for this code in your “Manage CSC Page” will change to “Edit” and you will be required to update your application.

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