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FAQ

FAQ

Q What is a short code?
A

A short code is a number with fewer digits than a phone number to which a text message can be sent. The five- or six-digit numbers are often promoted in traditional and digital advertising. Companies use these codes to bring customers into the branded experience through voting, surveys, sweepstakes, coupon offers, information updates, loyalty programs and alerts. 

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Q How many digits can a short code be?
A

A short code must be either five digits or six digits. Five-digit codes range from 20000 to 99999. Six-digit codes range from 200000 to 999999.

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Q How do I lease a short code?
A

First, set up a Short Code Registry account, (if you don’t already have one), log in and complete a short code lease application.

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Q Can I start using the code right after I pay for it?
A

You must first define, submit and obtain approval for a campaign before it can be launched with wireless service providers. It is important to note that while you have effectively leased a code once you pay for it, this provisioning process can take two to four weeks. Please take that into consideration when planning your campaign.  

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Q How are short codes assigned?
A

Applicants lease codes from the Short Code Registry. 

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Q After I lease a short code, how do I put it to use?
A

1. Order your short code. 
2. Define your campaign(s) by specifying how your code will engage an audience. 
3. Submit your proposal.
4. The submission is vetted and approved or returned. 
5. Continue to update your campaign as information changes. 

You will probably need the support of various partners (e.g., content providers, application providers and/or connection aggregators) to complete these steps and bring your campaign to life. Learn more about potential Partners and their roles.
 

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Q What type of information will be reviewed during the vetting process?
A

CTIA has commissioned WMC Global to screen all short code leaseholders. This involves reviewing all applications submitted to the Short Code Registry to verify that the Content Provider is correctly identified and represents a legitimate company. This process ensures that best efforts are taken to protect consumers from unwanted text messages. The information reviewed includes company name, corporate registration and legal history. The majority of applicants complete the vetting process successfully. Campaign information will be reviewed annually to ensure that it remains in compliance. 

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Q How will I know if I'm approved?
A

The majority of applicants complete the vetting process successfully, and therefore applicants are not notified of vetting status. If you need proof of approval or vetting for service provider onboarding or have concerns regarding your vetting status, please contact partnervalidation@wmcglobal.com. Make sure to include the short code, company name and state of registration. You should receive a reply within two business days.

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Q What happens if I'm not approved?
A

In the rare case that an application is denied, WMC Global will share those results with CTIA.  Someone from CTIA will contact the applicant with further information or follow-up questions.

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Q How long does it take to get the lease?
A

You can secure your lease immediately if paying by credit card. If you pay by check or Electronic Fund Transfer (EFT), the lease is secured once the payment is received and successfully processed. 

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Q What if someone has already leased the short code I want?
A

Short codes are assigned to approved applicants on a first-come, first-served basis. If someone is already leasing a code you want, it’s not available now, but that can change. The code's lease may expire, or the company leasing it may terminate the lease. You can be notified when a particular code becomes available by selecting the Notify Me button on the Find a Code page. When it does become available, it will be leased again to the first approved applicant.

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Q The application limits me to 20 codes. What if I want to apply for more than 20?
A

While each application is limited to 20 codes, you can submit more than one application. 

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Q Will my short code work internationally?
A

No. Short codes currently work only in the U.S. For leasing codes that can be used in Canada visit www.txt.ca/en.

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Q Where can I lease short codes?
A

Leases may be secured here.  You can also authorize a partner to lease a code on your behalf.

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Q What is the duration of a short code lease?
A

Short codes can be leased for 3, 6 or 12 months with an option for automatic renewal.

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Q Is it safe to enter my credit card data online?
A

Yes. The Short Code Registry website will not store credit card information. Instead, it uses an outside credit card processing company that is PCI DSS (Payment Card Industry Data Security Standard) certified. Our secure server encrypts all submitted information.

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Q How do I pay via credit card?
A

Credit card payments can be made securely online in the Account Dashboard after an order has been accepted. For questions regarding this process, please call the U.S. Short Code Customer Support Team at 1-866-623-2272 or email support@usshortcodes.com.

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Q How can I pay for my short code?
A

Credit card (Mastercard, Visa, American Express or Discover), electronic funds transfer (EFT) or check are all acceptable forms of payment. When paying with a credit card, please use the credit card billing address on file with the credit card company. Unapplied funds picked up through a credit or overpayment for a prior lease can also be used.

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Q How much does it cost to lease a short code?
A

For a Select short code – one you choose yourself -- the lease rate is $1,000 per month. For a Random code – one assigned to you by the system -- the lease rate is $500 per month. Codes may be leased for periods of 3, 6 or 12 months, and the entire lease payment is due before the code can be activated. Fees are non-refundable.

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Q Who can help me implement my campaign?
A

Four kinds of companies work together to bring short code campaigns to wireless subscribers: content providers, application providers, connection aggregators and wireless service providers. These key players all interface with the Short Code Registry, and our Partners Page provides an overview of specialized services provided.

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Q What is a campaign?
A

A campaign is the series of steps by which the organization uses a short code to engage an audience. Campaigns begin by advertising the short code via traditional and digital marketing. Then, when consumers respond by texting to the code, the campaign provides them with coupons, information or alerts. It may also engage them in voting, polling, contests, loyalty programs or any number of other activities. 

Most companies choose partners with proven expertise, such as content providers, application providers and connection aggregators to work with the wireless service providers to bring mobile campaigns to life. Learn more about partners
 

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Q What is the difference between ordering/leasing a short code and creating a campaign?
A

While the short code itself will be the key to your campaign, leasing your code from the Short Code Registry is only the beginning. Your campaign will be defined by how you use the code to engage customers. Learn more about developing a campaign.

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Q What are the different campaign types?
A

Wireless service providers use different terms for short code campaigns, based on how participants are charged for sending texts.

In a Standard campaign, messages may count against the subscriber’s monthly data plan, while in a Free to End User (FTEU) campaign (such as fraud alerts from a bank), they will not. In a Charity campaign, the messages themselves may count against the data plan, and the amount of the charitable contribution or donation is added to the subscriber’s bill.

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Q What is a registered short code?
A

A registered code is one that has made it through the application and payment processes and can now be used by the registrant.

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Q Who administers common short codes?
A

The Short Code Registry maintains a single database of available, reserved and registered codes. iconectiv became the official administrator of the U.S. Short Code Registry in January 2016, and the entire common short codes initiative is overseen by CTIA

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Q What are the office hours for the Short Code Registry?
A

The U.S. Short Code Customer Support Team is available Monday through Friday from 9:00 am and 8:00 pm ET.  The company is closed for the following holidays:

2017 Holidays

  • January 2: New Year's Day (observed)
  • May 29: Memorial Day
  • July 4: Independence Day
  • September 4: Labor Day
  • November 23 & 24: Thanksgiving Holiday
  • December 25: Christmas Day
     
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Q If my end-users experience technical problems, who do I contact?
A

For technical problems with the actual implementation and operation of your short code program, contact the wireless service provider or the partners (i.e., the content provider, connection aggregator or application provider) supporting you on your campaign. You can also contact the U.S. Short Code Customer Support Team

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Q Do I need an address in the United States in order to lease a short code?
A

No. You must provide a valid address, but it doesn’t have to be in the U.S.

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Q What is a keyword?
A

A keyword is the first word that is sent in a text message for the purpose of delineating or eliciting a specific response, for example “Go” or “Join.”

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Q What kind of things can people do on their mobile phones using a short code?
A

By routing text messages to and from an organization’s mobile application, short codes empower consumers to interact, communicate, stay informed and get involved. This can include voting, polling, games, contests, coupons, mobile payments, loyalty programs, alerts, donations and more.

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Q Do short codes work with all wireless service providers?
A

In most cases, every wireless service provider has the option of supporting a short code and its associated use. The service provider alone decides whether or not to support a particular code and campaign. Almost all wireless carriers in the United States support short codes and their common use.

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Q What are the qualifications for Top Application Providers?
A

To be a Top Application Provider, a company must have an active account in good standing for at least one year and have a minimum of 10 codes under management.

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Q What are the qualifications for Premium Partners?
A

To be a Premium Partner, a company must have an active account in good standing for at least two years and have 70 codes under management. 

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Q Can a delegate lease a code on my behalf?
A

Yes. Just ask your chosen delegate for their Access ID. Then go to My CSCS > Campaigns, click the Delegate Now link next to the campaign name, and complete the Assign a Delegate form.

Q How do I become a delegate?
A

You must have a CSCA account to become a partner or delegate. If you do, go to your My Account tab, select the Delegate Declaration sub-tab and then select the box indicating that you wish to declare yourself as a delegate. When you click Submit, the system will generate and display your delegate Access ID code.

Q What is a delegate? What can my delegate see and change?
A

A delegate can access and update most of the required fields in the Create Campaign form but cannot access the CSC order form or your Account Profile. All other fields must be completed by the applicant. You can assign different campaigns to different delegates. You can also change the delegate on a campaign at any time but only one delegate can be assigned to a campaign at a time.

Q The application limits me to 20 codes. What if I want to apply for more than 20?
A

Request as many codes as you like; however, for more than 20, you will be required to fill out additional applications.

Q When can I change the information on my application?
A

You can update your contact information at any time and can call the Service Desk to update other information. You can update the Purchase Order Number on an order that is in Waiting for Payment status. If you want to change the term or number of codes, you’ll have an opportunity to do so; you’ll receive an email 14 days prior to your code's expiration date (for pre-paid codes), or 14 days before the first day of the expiration month (for monthly-billed codes), letting you know that you have 7 days to make those changes.

Q How do I manage my orders, CSCs, campaigns, and delegates?
A

You can do all that from your My Account dashboard.  You can also edit your contact information—and add or delete contacts—through the Manage My Addresses dialog (although the Primary Account Contact and Primary Billing Contact can only be changed by editing your account profile). To update the contact information on an individual order, go to the View Order page.  The Order Payment page includes orders that have fewer than 20 codes. Orders for more than 20 codes, such as a monthly billing order, will show the count of codes ordered rather than each number.

Q Do Access IDs ever expire?
A

No, but they can be removed from specific campaigns by the campaign owner.

Q Where can I find my Account ID?
A

On the Edit Profile page in the My Account tab.