Beginning in 2016, several CSCA features were added and some existing features were improved. The following list, arranged alphabetically by topic, describes these changes.
Features added or improved most recently are noted with the icon.
Account Credit or Unapplied Payments- Additions and Improvements
We now make sure that you can't forget about any credits or unapplied payments for your account! Amounts will show up on the Account Summary, as well as on the My Cart page when you renew a CSC or purchase a new CSC lease. If you're using auto-renew, an email will keep you informed.
Notifications about credits or unapplied payments were sent at the time the funds were put on your account. But there was never any follow-up nor reminders in the registry. Now there is.
When you log in to the CSCA, the Account Summary will indicate whether your account has any credits or unapplied payments. In addition, once you reach the My Cart page for a new lease or a lease renewal, you'll see a reminder message stating the amount of available credit or unapplied payments and informing you to call the Service Desk. For example:
But suppose all of your orders are on auto-renew and you don't log in? If your account has any available credit or unapplied payments, the email that is sent to inform you for the renew order now includes a statement like the one above.
Account Summary View - Added
The first page you'll see now after logging in is an Account Summary that provides key information about your account, your CSCs, and your orders. At a glance, you'll see whether you need to take action on your CSCs or orders.
The General part of the Account Summary displays your account ID, program type (standard, government, or charity), primary contact, and, if applicable, monthly billing information and unapplied payments and/or credits. In the Status Summary part, you'll see counts of orders and CSCs by status in a color-coded format. Three different colors tell you whether action is, is not, or may be required.
To see this feature in action, click Using the Account Summary.
Address Selector - Added
All your saved addresses are now available in a Select Address dialog. This allows you to pick from a list of saved addresses when ordering a CSC or performing another task that requires an address.
The first two addresses you manually enter into CSCA - for account creation - are saved automatically in CSCA. These are your Primary Account and Primary Billing contacts, and they can be changed only by editing your profile. When you then fill out other forms in CSCA, these two auto-saved addresses appear in the new Select Address dialog.
But you enter more addresses into the system when applying for an order and setting up a campaign. When you lease a CSC, you can provide other account and billing contacts that apply only to the order, and you must enter a CSC content provider. When you set up a campaign for a CSC, you add contact information for a campaign business contact, a campaign compliance contact, and a campaign content provider.
You can add these addresses to your CSCA address list, allowing you to select any one of them in the Select Address dialog when completing forms. You create your list of saved addresses by using the Manage Addresses button. See Management of Contact and Billing Information.
Note: If you have numerous addresses associated with multiple orders and campaigns in your account, then the Select Address dialog will initially display just your Primary Account Contact and Primary Billing Contact by default. As noted above, you can add more addresses to the Select Address dialog by using the Manage Addresses button. See Management of Contact and Billing Information.
To see this feature in action, click Using the Address Selector.
API for Lease functions - Added
If you meet certain qualifications, you may be able to use the queries of a web services Lease API to lease CSCs, renew leases, pay for orders, and opt-in or opt-out of lease auto-renew. See link in the User Support FAQ page.
To obtain more information, contact the CSCA Service Desk at support@USshortcodes.com or 1-866-623-2272.
Credit Card Update - Improved
You can now add or update your credit card information more easily.
To simplify the process for using Credit Cards, we modified the form. The new form has two choices if a card has already been saved to the account:
- Ending <nnnn> (where nnnn is the last four digits of the existing card number)
- Replace with New Card
Meanwhile, if you are entering Credit Card data for the first time in this form, the only choice is New Card, and all the fields require information.
To remove your saved credit card, use the DELETE button at the bottom of the form.
CSC Lease Transfer - Added
Upon your request, the iconectiv Service Desk can now transfer CSC leases to another Registrant.
You must work with the company you are transferring the CSC to or from. Both companies must provide the CSCA with written permission on company letterhead, using the appropriate template.
Default Purchase Order Number - Added
You can now include a Default Purchase Order Number to process monthly billing invoices more easily. Note: The Default Purchase Order Number only applies to monthly billing invoices.
If you use the monthly billing feature, you can now assign a single Default Purchase Order Number to your entire monthly billing invoice. This can make it simpler for your company to process these bills.
You can enter this number (up to 30 characters) in your account profile. Your Default Purchase Order Number will show up in the Purchase Order Number field on the monthly bill. (For pre-paid orders, the Purchase Order Number entered on the order will be the only one you see on the invoice and receipt.)
Discount Tracking - Added
Calculated discounts now appear on invoices, receipts, and on the My Cart page so you can see them when placing an order and when tracking that order.
Email Messages - Improved
Emails sent to you by CSCA now focus on your account.
In previous CSCA email messages, the information about your account was not always clear or focused on your account. In certain cases, the emails contained some unnecessary info.
Current emails provide content that focuses clearly on your data and situation, without unnecessary wording.
We also added some new emails to provide info for the following situations:
- You manually renewed an order for a CSC and have selected to pay later.
- You have updated your saved Credit Card info.
- The Service Desk has regenerated an invoice for your account.
- The Service Desk cancels a new CSC order that had a Waiting for Payment status or a Superseded status.
Invoice and Receipt Regeneration - Added
Ask the Service Desk, and they will update your invoice or receipt with the latest data.
This is helpful when you place an order and later request that a discount be applied to the order. You may also need this service if you add or update your departmental Purchase Order number for a monthly-billed order. The results of the update show up when you view your invoice or receipt.
Lease Confirmation Page -- Improved
Order details now display on the Thank You page that confirms your lease.
The original page that confirmed your lease had a heading of "Congratulations" and content that applied to orders in general. This was not very helpful if you wanted more specific information relating to your order. The new page now has a heading of "Thank You" (we appreciate your business!) and provides more detailed, more specific information about your order.
Management of Contact and Billing Information - Improved
You can now edit your existing contact information, add new contacts, and delete contacts through a Manage My Addresses dialog. Note, however, that the Primary Account Contact and Primary Billing Contact can only be changed by editing your account profile.
You can also update the contact information on an individual order on the View Order page, regardless of whether the order is waiting for payment or if the payment has already been processed.
You may have many addresses associated with multiple orders and campaigns in your account. Some of these addresses you may want to use repeatedly. Now you can add such addresses to the Select Address dialog by clicking Manage Addresses in the Select Address dialog to open the Manage My Addresses dialog. In this dialog, you can also edit your existing frequently-used contact information or delete a contact.
The video Using the Address Selector explains how to manage addresses.
Monthly Billing - Improved
Monthly billing is a convenient feature for customers who qualify. Now it's even better. A new option has been added that leads to faster order approval. There's more information on statements. And you can take individual CSCs off monthly billing.
- You can prepay a one-month lease and then have that lease be automatically moved into monthly billing. This enables you to receive order approval sooner. For details, see One-Month Pre-Pay for Monthly Billing
- The one-month prelude into monthly billing now applies to order renewals as well as to new orders.
- You can ask the Service Desk to remove a CSC from monthly billing early. You can then manually pay for a lease of any term for the CSC or let it expire.
- At your request, the Service Desk can remove an account from monthly billing.
- The monthly billing statement for individual CSCs now provides more information – Order ID, Start Date, and End Date.
Order Payment Page - Improved
The Order Payment page now lists the CSCs that are included in your order for orders that have fewer than 20 CSCs. Orders for more than 20 (a monthly billing order) will show the count of CSCs ordered rather than each number.
Pay by Check from the Show Order Page - Added
You can now pay by check from the Show Order page. (Previously you could only pay via credit card from this page.)
When viewing your list of orders, you can click a Show Order button for an order. If the order is in Waiting for Payment status, the page provides links to pay by credit card or check.
Reports - Additions and Improvements
Two Registrant reports were added, and the existing report was improved. Any one of the three reports can be selected from the Download a Report link on My CSCs or My Orders.
- Pending, Leased, and Expired CSCs - This original report now includes the following information:
- Whether or not the CSC is in monthly billing
- Whether the CSC is a Select or Random type
- The CSC price
- CSC Expiration - This new report displays your CSCs that have recently expired or that will soon expire. This helps you stay on top of your CSC leases and avoid having a desired lease run out.
- Payment Summary - This new report shows all payments made to your account within a time period that you select.
Security - Improved
It's now safer for you to log in to CSCA, and it's easier to change your password.
Log in security now includes the following elements:
- Password strength indicator - You can see when your password is strong enough to stump most hackers.
- Captcha feature - The system uses various methods to confirm that a human is logging into the system. This
Sorting and Filtering of Results - Improved
Find orders and CSCs more easily with the improved sorting and filtering of screen results on the My Orders and My CSCs pages.
- For orders, you can control which results show up by filtering according to order status or order type. You can sort the results by order ID or dates, and in ascending or descending order.
- For CSCs, you can view CSCs by status and/or whether or not they are set for monthly billing or auto renew. Sort the results by code or dates, in ascending or descending order.
User Profile - Improved
The Edit Profile page in the My Account tab now includes your Account ID. This provides a quick way to see your ID when you need to verify your account or call the Service Desk to transfer a CSC.