Please contact CSCA Customer Support at 1-866-623-2272 between 9:00 AM and 8:00 PM (EST) or send an email to firstname.lastname@example.org if you have questions relating to:
- Have questions on the procedures involved in purchasing a CSC.
- You can't log in to your account.
- Have trouble or questions on filling out the application.
- Have questions on what a CSC is or how to implement a CSC.
- Payment issues
- Billing questions
2017 iconectiv Holidays
January 2: New Year's Day
May 29: Memorial Day
July 4: Independence Day
September 4: Labor Day
November 23 & 24: Thanksgiving Day
December 25: Christmas Day
Frequently Asked Customer Support Questions
I have received an e-mail informing me my common short code will soon expire. How do I renew my Common Short Code?
If you wish to renew your Common Short Code please log in to your Common Short Code Account. On the My CSCs tab, search for the expiring short code. Select the Renew Now button next to the short code and follow the instructions. You can renew your CSC for three, six or 12 months. Please note that your renewal will not be complete until you remit payment.
If you do not wish to renew your Common Short Code, please ignore these e-mails. They are system generated and will stop when your CSC expires.
I have submitted my Common Short Code Renewal Application. Why am I still receiving e-mails informing my CSC will be expiring soon?
Your CSC is not actually renewed until you remit payment for the CSC Renewal. Until we receive payment the CSC will expire on the day stated on your expiration notices.
I have submitted my application and it has been approved pending payment. How do I pay for it and get the CSC activated as soon as possible?
Upon review approval of your application you will receive an email from CSCA indicating the successful review of your application with your invoice attached. Once you have received your invoice, which will be sent to the CSC Applicant's e-mail address, you can remit payment. You can pay as early as you wish, but you will have a Net-30 due date on the invoice.
What payment methods do you accept?
We accept check, credit cards and wire transfers.
If I wish to pay for my CSC via Credit Card what credit cards do you accept?
Master Card, Visa, American Express and Discover.
What browsers can I use to log in to the CSC Registry?
The CSC Registry Web Site has been tested using the following browsers:
- Google Chrome v 55.0.2883.87
- Microsoft Internet Explorer v 11
- Mozilla Firefox v 50.1.0
- CTIA Mobile Commerce Bulletin. Read More
- Industry Best Practices (pdf)
- Industry Advertising Guidelines (pdf)
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