Short Code Transfers

You as a Registrant can transfer or receive codes between accounts.

Prerequisites for Lease Status

  • The lease status must be Approved to initiate a transfer
  • The lease status can be Approved, Cancelled, or Pending Renew to cancel the transfer
  • The lease status must be Approved to complete a transfer

You as the sender of a short code can,

Transfer a CodeTransfer a Code

Method 1: From My Short Codes > Short Code List tab

  1. From the left-side navigation menu, click My Short Codes.

  1. Click the Short Code List tab if you are not already on that tab.
  2. Click the + icon and expand the row of the short code you wish to transfer.
  3. Click the Transfer Code button to initiate the transfer.
  4. In the Transfer a Code dialog, enter the account id of the receiver in the To Account ID field.

  1. Read the terms and if you agree to the terms click the Terms check-box.
  2. Click OK.
  3. You can see that the status is Transfer Pending until accepted/declined by the receiver or canceled by you.

Method 2: From My Short Codes > Transfers tab

  1. From the left-side navigation menu, click My Short Codes.
  2. Click the Transfers tab.
  3. In the Outgoing Transfers section, enter the short code in the provided field.
  4. Click the Transfer button. The rest of the process is the same as mentioned in steps 5 to 8 in the previous section.

Cancel an initiated TransferCancel an initiated Transfer

You can only cancel an initiated order that hasn't been accepted by the receiver

Method 1: From My Short Codes > Short Code List tab

  1. From the left-side navigation menu, click My Short Codes.

  1. Click the Short Code List tab if you are not already on that tab.
  2. Click the + icon and expand the row of the short code you wish to transfer.
  3. If the code status is Transfer Pending, click the Cancel Transfer button.
  4. In the Cancel Transfer dialog, click Yes.

Method 2: From My Short Codes > Transfers tab

  1. From the left-side navigation menu, click My Short Codes.

  1. Click the Transfers tab.
  2. In the Outgoing Transfers section, click the  Cancel Transfer button for the code you wish to cancel.
  3. In the Cancel Transfer dialog, click Yes.

You as the receiver of a short code can,

Accept/Decline TransferAccept/Decline Transfer

  1. From the left-side navigation menu, click My Short Codes.

    Note: If a code is transferred to your account, you can see the number of codes pending to be accepted or rejected by you on the Transfers tab.
  2. Click the Transfers tab.
  3. Click the Accept/Decline Transfer button for the code you wish to accept or reject.
  4. Select the Transfer Type. The transfer type depends on what plan the code is currently on and what plan you wish to continue. It could be:
  • Prepay to Prepay
  • Billed Monthly to Billed Monthly
  • Billed Monthly to Prepay
  1. Read and accept the Terms & Conditions by selecting the check-box
  2. Click the Accept button to accept the code.
    Note: Once the code is accepted a success message is displayed and the code will no longer be in the Transfers tab. The code can be viewed in your Short Code List tab. If the transfer was accepted but requires Customer Service to complete the process, the transfer status of the short code is set to Accepted and remains in the Transfers tab. An email is sent when Customer Service completes the process.
  3. Click the Decline button to decline the code.
    Note: Once the code is rejected a success message is displayed and the code will no longer be in the Transfers tab.

You as a sender or receiver can,

View Transfer HistoryView Transfer History

  1. Click the Reports link under the Transfer History section to open the Reports page where you can download the Transfer history. See Download a Report for more information.