Situation

At a national retail bank, an online system lets customers stay on top of their accounts and finances from their computers, 24/7. But what about when they’re on the go? That’s where short codes come in. 

Solution

After enrolling through the bank’s secure online portal, customers receive a text message with a dedicated short code, brief instructions, and a list of commands. They can opt out at any time.   

Results

With five easy-to-remember digits and easy-to-use keywords, customers can now see recent transactions and account balances and even transfer funds, any time and anywhere, through a trusted source.