“We’ve noticed suspicious activity on your account.” Fraud notifications have become a popular tool in consumer protection. But in a world of scams, phishing and spoofing, even these emails can be vulnerable.

Situation

When the recipient of a fraud alert waits too long to decline a transaction or cancel a card, criminals have more time to wreak damage. A leading bank used short codes to make these alerts more timely and trustworthy.  

 

Solution 

Cardmembers who opt in to the bank’s alert program recognize messages from the program by a dedicated short code. When they see this number, they trust the notification and know to act.

Results

The bank now has a way to help customers recognize, trust and act on vital notifications, quickly and through a channel they use and trust.

 

STATS

Card fraud costs US

$11B

 

APPLICATION

Fraud detection

 

RESULTS

Trusted account alerts

 

USE CASES

Customer Care