Situation

After a surge of call center calls during Hurricane Irma, a regional energy company refocused its emergency response program on text messaging, which 70% of its customers preferred over email or voice mail. 

Solution

During Hurricane Florence, the company used short codes to set up a text messaging system in less than 24 hours and successfully deliver over 7 million messages.

Results 

Throughout storms, outages, and more, short codes have helped customers stay safe, informed, and apprised of progress--and help the company reduce costs, minimize employee fatigue, and increase customer satisfaction.