When the power goes out, people want information right away, but they’re not always able to check an online website. Emails and voicemails are soon dated, and phone hotlines can quickly get overloaded during a crisis.

Situation

After a surge of call center calls during Hurricane Irma, a regional energy company refocused its emergency response program on text messaging, which 70% of its customers preferred over email or voice mail. 

Solution

During Hurricane Florence, the company used short codes to set up a text messaging system in less than 24 hours and successfully deliver over 7 million messages.

 

Results 

Throughout storms, outages, and more, short codes have helped customers stay safe, informed, and apprised of progress--and help the company reduce costs, minimize employee fatigue, and increase customer satisfaction.

 

STATS

Over 7 million

messages

 

APPLICATION 

Emergency communication

 

RESULTS

Trusted timely updates

 

USE CASES

Customer Care