Situation

Will my package arrive today? Is bad weather causing delays? Customers accustomed to instant information through their phones expect the same from shipping and delivery services.

Solution

Short codes provided an easy-to-use, easy-to-scale solution. The organization leased a vanity short code that aligned with its brand and set up commands for common questions.

Results

Now with a quick text of a brief, intuitive keyword, customers have shipment and delivery notifications at their fingertips, on demand and through a trusted source.