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Case Studies

Community Reminders via Short Codes

Short codes give organizations a fast, efficient way of increasing their messaging capacity.

Woman receiving an overdue book notice on her mobile phone via reminder system powered by short codes


The Ohio Public Library Information Network (OPLIN) wanted to help state libraries communicate with patrons on issues like overdue books.


Short codes allow Ohio public libraries to send nearly 11,000 text messages a week—without augmenting existing infrastructure or incurring added cost or training.


Using short codes, email-to-text technology, and SMS automation, OPLIN turned its email alerts into text messages, targeted to either the entire network or only delinquent accounts.


11k messages/week



Cost-effective expansion 
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