Short Code Use Cases

Here are just some of the ways our clients use short codes in their digital communication.

Authentication

Short codes provide your customers a quick and easy way to protect their personal information. Systems like two-factor authentication are texted directly to customers using designated short codes.

Short Codes for Banking

What’s my account balance? Have there been any suspicious transactions? Short codes give financial services customers a secure, streamlined way to check—straight from their phones.

Short Codes for Student Support

For reaching out across large communities, like a university, short codes enable personalized, timely notifications.

Customer Care

Short codes create customer care that goes above and beyond, giving you the ability to receive inbound requests, answer questions, and alert them regarding service availability.

Community Reminders via Short Codes

Short codes give organizations a fast, efficient way of increasing their messaging capacity.

Retail Banking and Short Codes

As mobile technologies and consumer expectations evolve, short codes help financial services organizations keep their customers in the know, with simplicity and immediacy.

Short Codes for Customer Notifications

For notification campaigns that need to be timely, secure, widely accessible across demographics, and easy to use by all ages, short codes offer a powerful solution.

Short Codes for Financial Service Notifications

“We’ve noticed suspicious activity on your account.” Fraud notifications have become a popular tool in consumer protection. But in a world of scams, phishing and spoofing, even these emails can be vulnerable.

Short Codes for Financial Services

As mobile technologies and consumer expectations evolve, short codes help financial services organizations keep their customers in the know, with simplicity and immediacy.

Short Codes for Opt-in Customer Communications

As companies adapt their offerings to a changing business climate, they face a marketing challenge: how to introduce customers to new products and services while keeping communications relevant and personal.

Engagement

Short codes not only promote high read and response rates, but can provide an easy way for customers to reach out to you when texting your leased code.

Short Codes for Advocacy and Outreach

For advocacy organizations, short codes are a fast way to send messages that get opened and inspire action.

Short Codes for Engagement

To combat mental health issues, Mental Health America designed a short code program. Users sent a positive message to a stranger and received one in return.

Short Codes for School Communications

For academic communities, short codes provide a trusted, easy-to-use channel for customizable, two-way communications.

Short Codes for Voting

For situations requiring broad access, quick scalability, and ease of use, short codes offer a reliable, fast, and secure solution.

Short Codes Outreach to Families

Short codes help organizations quickly reach out to community members through the device many prefer and carry with them each day: their phone.

Marketing

Many brands use short code marketing to conduct customer surveys and promotional events, sending questionnaires, coupons, and contest details directly to their phones.

Lead Conversion with Short Codes

Short codes equip sales and marketing campaigns with fast, targeted text messages that engage recipients and inspire action.

Short Codes for Consumer Marketing

With short codes, marketers can send consumers real-time, opt-in messages for immediate promotions and ongoing brand loyalty.

Short Codes for Event Promotion

For marketing concerts, gatherings, and other activities, short codes are quick, effective, and--importantly--opt-in.

Short Codes for Loyalty

Customers committing to a subscription-based service want to feel special. But how can a company reach people where they are with relevant information, without going too far and turning them away?

Short Codes for Marketing Promotions

Short codes give marketers a fast, opt-in channel to promote specials and drive brand awareness.

Short Codes for Mobile Promotions

For marketers, short code text messages are today’s version of the print coupon, facilitating special promotions and giveaways in a way that’s easy to distribute, access, track, and enforce.

Operations

Short codes can make daily operations easier for you and your customers, providing them texted updates in real time.

Short Codes for Mobile Notifications

Websites and social platforms are often a first go-to for sharing information. But not all people sit in front of a computer all day, use their smartphones for internet browsing, or trust news over social media.

Short Codes for Recruiting

Short codes help organizations quickly send personalized messages through an immediate, trusted source.

Short Codes for Shipment and Delivery Tracking

Tracking a shipment too often involves a jumble of calls, emails, and website log-ins. With short codes, businesses can put a more streamlined process at their customers’ fingertips.

Short Codes for Workforce Communication

For time-sensitive tasks like scheduling employee shifts, short codes make communications more efficient and effective.

Public Safety

Short codes streamline the lines of communication between people and public services, giving bystanders an easy way to notify the proper authorities in evolving situations.

The Trusted Way to Send and Receive Messages

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High Open Rate

Over 90% of text messages opened and read within three minutes.

Easy to Remember

With only five or six digits, short codes are easier for users to remember and type.

Trust & Consumer Confidence

Consumers trust short codes thanks to industry oversight and best practices.

The Highest Throughput Rates

Short codes have one of the highest throughput rates to support robust messaging needs.

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