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Case Studies

Short Codes for Banking

What’s my account balance? Have there been any suspicious transactions? Short codes give financial services customers a secure, streamlined way to check—straight from their phones.

Woman uses her mobile phone to double check bank information


At a national retail bank, an online system lets customers stay on top of their accounts and finances from their computers, 24/7. But what about when they’re on the go? That’s where short codes come in.


With five easy-to-remember digits and easy-to-use keywords, customers can now see recent transactions and account balances and even transfer funds, any time and anywhere, through a trusted source.


After enrolling through the bank’s secure online portal, customers receive a text message with a dedicated short code, brief instructions, and a list of commands. They can opt out at any time.


24/7 phone-based access



Secure banking on the go

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