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Case Studies

Short Codes for Community Services

For delivering information about vital resources and services, short codes are quick, easy to use, and work with any phone that can send and receive text messages.

Volunteers ready to assist teens directed towards the shelter thanks to this short code program


The Teen Project sought a way to connect homeless teens to shelters and services across the United States. Research revealed that most of these teens own a mobile phone.


This short codes program has connected homeless teens with more than 17,000 shelters across the United States.


Teens text mobile keywords such as "SHELTER," "ABUSED," and "SOBER" to the short code 99000. They then receive the address of a local shelter within a 30-mile radius.


17,000+ shelters



Fast, local information
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Public Safety

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