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Case Studies

Short Codes for Crisis Communications

In emergency situations, short codes enable organizations to send timely notifications from a trusted source--fast.

Woman receives an update on her mobile phone while checking into a hotel


Faced with a city-wide emergency, Omni Dallas Hotel needed a quick, effective way to keep more than 650 employees and occupants within its 1,000 rooms informed.


Short codes enabled hotel employees and guests to remain safe, secure, informed, and reassured throughout the crisis.


With short codes, the hotel was able to send notifications as the crisis unfolded, from updates on property security and road closures to communications to staff about an internal meeting afterward.


650+ staff, 1,000 rooms



Immediate alerts
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Public Safety

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