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Case Studies

Short Codes for Financial Service Notifications

“We’ve noticed suspicious activity on your account.” Fraud notifications have become a popular tool in consumer protection. But in a world of scams, phishing and spoofing, even these emails can be vulnerable.

Man looking concerned after receiving fraud alert on smartphone


When the recipient of a fraud alert waits too long to decline a transaction or cancel a card, criminals have more time to wreak damage. A leading bank used short codes to make these alerts more timely and trustworthy.


The bank now has a way to help customers recognize, trust and act on vital notifications, quickly and through a channel they use and trust.


Cardmembers who opt in to the bank’s alert program recognize messages from the program by a dedicated short code. When they see this number, they trust the notification and know to act.


Card fraud costs US $11B


Fraud detection


Trusted account alerts

Use Cases

Customer Care

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