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Case Studies

Short Codes for Notifications

For critical, time-sensitive communications, short codes help organizations notify their customers faster and more efficiently.

Electric meters short codes program


Southern California Edison (SCE) needed a new system for efficiently communicating to its more than 15 million customers during outages and other crises.


EONS has increased notification speed by over 80% and led to a 60% increase in staff productivity. SCE can now query more data and deploy more communications in an hour than could previously be processed in five hours.


Short codes play a key role in SCE’s Enterprise Omnichannel Notification System (EONS), enabling SCE to quickly create ad hoc communications campaigns and send notifications out via text message.


80% faster notifications


Increased efficiency
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Use Cases

Public Safety

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