![College students walking and using mobile phones short codes program](/sites/default/files/styles/large_16_9_1440x810/public/2023-06/college-students-walking-and-using-mobile-phones-short-codes-program.jpg.webp?itok=gVzhOco_)
Situation
To improve enrollment and student support, Wayne State University (WSU) needed a way to keep students, faculty, and staff up to date with campus events and deliver critical notifications.
Results
This two-way communication channel significantly improved student engagement and provided students with information and resources for navigating their college careers.
Solution
Short codes provided an opt-in, easy-to-use way to send customized text messages, from system alerts to IT staff to student notifications about grade postings, course changes, and academic deadlines.