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Case Studies

Short Codes for Service Notifications

When the power goes out, people want information right away, but they’re not always able to check an online website. Emails and voicemails are soon dated, and phone hotlines can quickly get overloaded during a crisis.

Woman using mobile phone during a power outage smart codes program


After a surge of call center calls during Hurricane Irma, a regional energy company refocused its emergency response program on text messaging, which 70% of its customers preferred over email or voice mail.


Throughout storms, outages, and more, short codes have helped customers stay safe, informed, and apprised of progress--and help the company reduce costs, minimize employee fatigue, and increase customer satisfaction.


During Hurricane Florence, the company used short codes to set up a text messaging system in less than 24 hours and successfully deliver over 7 million messages.


Over 7 million messages


Emergency communication


Trusted timely updates

Use Cases

Customer Care

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