Situation
After a surge of call center calls during Hurricane Irma, a regional energy company refocused its emergency response program on text messaging, which 70% of its customers preferred over email or voice mail.
Results
Throughout storms, outages, and more, short codes have helped customers stay safe, informed, and apprised of progress--and help the company reduce costs, minimize employee fatigue, and increase customer satisfaction.
Solution
During Hurricane Florence, the company used short codes to set up a text messaging system in less than 24 hours and successfully deliver over 7 million messages.
Stats
Over 7 million messages
Application
Emergency communication
Results
Trusted timely updates
Use Cases
Customer Care
