Short Codes for Workforce Communication

Situation

Managing employee schedules and shifts is time-draining and ineffective when done by email or phone. ShiftNote expedited communication and increased productivity in its employee scheduling platform.

Results

“The Slooce text messaging platform makes managers’ and employees’ lives so much easier because problems get solved in real time. Text messaging takes out the guesswork and the delays caused by other communication channels,” says Jacey Lamb, who manages marketing communications for ShiftNote. “If you need to get it done quickly, text messaging is the way.”

Solution

ShiftNote used short codes to allow managers to schedule, change, and cancel shifts by text. The platform also allowed companies to set up automated reminders of shift start times.